Pros
Great place to learn a skill and enhance your resume. Good benefits, some good people, good pay, can gain a lot of experience talking with members, they try to create a positive atmosphere(don't be fooled, this is the real shark tank), and you will not go hungry working here as they love to placate employees with food.
Cons
Understaffing issues negatively affects all parts of their business. High turnover (it is not uncommon to have daily firings and people leaving for better opportunities) which makes it hard to build a solid team. No work life balance; executive team wants staff to work six days a week every week because we do not have enough people to cover the operating hours (no overtime available). Keep in mind management does not lead by example; most show up hours late every day or not at all. If they do manage to show up they are walking out for personal events mid-day or gone by 4pm.This organization does not reward their hardest working employees as the high school mentality definitely exists here. Favoritism, cronyism and fraternization are rampant at this organization. It is not unheard of for very qualified or over qualified staff to be passed over because they are not with the in crowd.They want a sales oriented culture but guess what! they do not incentivize their staff for sales.Goals are not well thought out or if those goals are clearly unattainable there is no effort by upper management to adjust to something their teams can reach, but rather those goals are left in place and staff reviews are negatively impacted which impacts annual raises. DO NOT try to grow with Grow, it would be a waste of time for anyone looking for a long term position.