I wish I could give this company 0 stars. - Anonymous employee Guest Services Employee Review

1.0
9 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My teammates were always helpful, responsive, and intelligent.

Cons

I wish I’d paid attention to the negative reviews online. Don’t make the mistake I made. GSI has issues from the top down with outdated, sexist, and non-compliant policies, as most of the directors on staff are simply those who can outlast the abuse rather than individuals with actual skill or merit. Managers will take credit for your successes and quickly throw you under the bus for their own mistakes to look good to their superiors, who do the same in turn. New hires tend to be fresh from college not because they bring fresh ideas to the table but because they’re unfamiliar with what constitutes a safe, sane, and non-exploitative environment. Fortunately most tend to catch on quickly that they’re being mistreated, which leads to high turn-over.

Explore other reviews about Guest Services

5.0
30 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun work, room for advancement.

Cons

Salaries are lower than average

2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free meals during lunch, nice guests and coworkers. Kitchen is clean and the food is pretty good.

Cons

Management is bit demanding and overwhelming at times even though they are nice as people. Normal restaurant expectations.

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