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      H&R Block

      Engaged employer

      H&R Block reviews

      OVERWORKED AND UNDERPAID - Client Service Leader H&R Block Employee Review

      2.0
      16 Sept 2025
      Client service leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Team Work with Tax Associates Meet lovely people Good for building your network

      Cons

      Longhours (Overworked) - No OT Underpaid - Expected to bank cash everyday with no reimbursement for transportation No Bonus even when you exceed targets unlike Tax Pros ( who earn bonus)

      avatar
      H&R Block Response
      8mo
      We appreciate your review. We're happy to hear you enjoyed working with your team and building connections. We also recognize your concerns around compensation, safety, and recognition, and we’ll work to improve support and fairness for all roles, including CSLs.

      Explore other reviews about H&R Block

      5.0
      28 Mar 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      5.0
      22 May 2026
      Tax associate
      Recommend
      CEO approval
      Business outlook

      Pros

      If you get in the right office you can have amazing coworkers and can learn so much. You can gain a ton of experience and knowledge if you are willing to work and collaborate with other preparers. Training is robust and is there for you to utilize and work your way up to higher salary. The potential to earn a full years salary working for half the year once trained up to a higher level and build your book of business.

      Cons

      Communication is often not the best and in the offseason you are off boarded or get reduced salary and only work a day or two a week

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