Pros
1) Get to meet lots of different people. 2) Advancement is fairly straightforward and simple, but you CANNOT be promoted year one under any circumstance
Cons
1) Very poor pay (near minimum wage after paying $120 for 100 hrs of unpaid training that they may or may not hire you after). After your first year you work on either commission or hourly wage (hours worked is subtracted from commission), of course you don't get paid for the ones the client doesn't pay for (free 1040EZ's for everyone!) 2) For all the training they give you, you will still have many, many questions, ie. the training does not do a good job. 3) Stupid work schedule (11 hour shifts during peak times, no hours other times but still spread throughout the week so you don't get a day off) 4) Seasonal, only hopes of becoming a full-time tax professional is to make it all the way up to Enrolled Agent 5) Performance metrics up the wazoo. They are watching you all the time. The most important one, your customer's perception of you, is kept a secret except from the office manager and you are expected to beg your clients to give you a perfect score or it counts as failing. 6) Expected to market for them, including calling, thank you calling, distributing flyers, etc. You are essentially running your own business, except with H&R block taking all the money and giving you commission instead.