A company that has lost its way - Compliance Hargreaves Lansdown Employee Review

2.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Good workplace benefits, including healthcare/dental.

Cons

HL is a company that is rapidly losing it's identity, culture, and many of the things that made it an attractive place to work. Senior management seem desperate to bring 'mojo' back to HL but are entirely unaware of what made HL culture so attractive in the first place. Social events, such as summer/winter parties, have quietly been stopped over the past 18 months with no plan to bring them back. Drinks in the office atrium, the HL lottery are all small gestures that gave HL a sense of fun. These have been replaced with sterile, corporate events done on a budget. HL is a company with healthy profit margins but this money is not adequately reinvested into its systems. Staff are paid poorly, progression is almost non-existent. HL's systems are extremely antiquated and hamper the work that colleagues can do. Recent takeover by Private Equity and subsequent job losses compound these issues and lead to dissatisfaction from colleagues. There does not feel like a clear sense of direction in where HL is going and the high turnover of ExCo staff does nothing to alleviate this. This is not the company it once was and it does not look like those days will be returning. An abject failure by successive management has led to a decline in HL's culture, environment and satisfaction, as can be seen in these Glassdoor reviews. A real shame.

Explore other reviews about Hargreaves Lansdown

5.0
1 Dec 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Flexibility with working hours -Opportunities for growth

Cons

-Salaries could be better matched

2
2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People have always been the best thing about HL people are really nice and eager to help at least within Operations. Pension contributions is decent as well.

Cons

A lot of cons however Helpdesk and Operations are micromanaged a lot more then the other department as they use a real time management system however any level above those teams its none existent and ControlIQ is used as a way me to put stupid mandatory targets such as productivity. Even though they care for quality they want the tasks done in faster times and expect you to be a robot. Upper management make decision that make no sense and don't consult the actual teams involved in the changes and my team even worse giving us no time to train the spltting team and then complain about SLA times. They are planning on changing Office days 2 to 3 which didn't need to be changed and a majority of the company disagrees with as it's been this way for 6 years. Promotions and moving is not existent roles are few far to come by and is used more external candidates from LinkedIn. The only way to move up and out is sucking up management or having a connection. Please do not work here unless your desperate or need a job for money it's not worth the headache.

2
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