Pros
Here's a balanced Glassdoor review based on your experience: Pros: Excellent training and development for new hires - they really invest in getting associates up to speed Strong culture of diversity and inclusion Unlimited PTO policy was genuinely useful and flexible Family-friendly policies with good understanding for parents When you have the right manager, the support and advocacy can be excellent
Cons
Cons: Promotion process feels unnecessarily difficult even after proving your value - like they're deliberately making you jump through hoops for something you've already earned Zero flexibility on salary or promotion negotiations, which is frustrating Your entire experience hinges on your direct manager - can make or break your time there Company culture has declined noticeably over time with less investment in team building and morale Workload has become unsustainable - went from balanced to extremely stressful with poor work-life balance Understaffing is a major issue - when people leave, existing employees are expected to absorb multiple roles instead of backfilling positions Recent switch from unlimited to "flexible" PTO seems like a step backward Overall: Started strong with great training and culture, but the experience deteriorated significantly. Success depends heavily on manager quality, and recent changes suggest the company is prioritizing cost-cutting over employee experience. The workload and pace became unsustainable by the end of my tenure.