Flexibility is great, but expectations are unrealistic - Senior Customer Service Representative HubSpot Employee Review

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Schedule Flexibility and time off is great.

Cons

Company continues to increase responsibilities without any pay increase. Support reps are expected to develop APIs for customers now which has always been something handled by a developer. No growth opportunities to passively push out North American employees so they can hire employees in Colombia for less.

Explore other reviews about HubSpot

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

this company had great benefits

Cons

no cons that I can think of

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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