Great company, but few opportunities for internal mobility in Singapore - Customer Support Specialist HubSpot Employee Review

4.0
12 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Great benefits!! Fair pay - Great people and managers - HEART is really a thing – people really are Humble, Empathetic, Adaptable, Remarkable and Transparent. My favorite part of all is the Transparency – it's radical, makes it easy for you to get stuff done and builds trust - Great culture - Awesome pantry - Fast paced environment – I like this so it's a pro for me. We move really fast and try very hard not to break things. 1 year here is like 3 years in another company, you get to learn and grow quickly, as long as you can keep pace - Psychological safety is a thing, people care about it and about you

Cons

Internal mobility is really hard in Singapore because it's a smaller office with less roles. Many of the cool roles are only available in Cambridge (HQ) or Dublin. Sucks because it's an office where you have a lot of talented and hardworking people early in their careers (especially in the Support team), who are dying to learn more and build their knowledge and skills. There are many who are pretty tenured and keep working hard but it's extremely demoralizing when we don't see the light at the end of the tunnel (i.e. roles that we can see ourselves moving on to)

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
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