Used to be a Great Place to Work - Customer Support Specialist HubSpot Employee Review

2.0
9 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Decent salary for the postion compared to other job offers on the market, good health insurance

Cons

Since Hubspot understaffed support via the 7% workforce reduction earlier this year , and this short staffing has been further exacerbated by massive attrition since, Hubspot's culture has shifted dramatically. Leadership doesnt care about experience, seniority, or history of loyalty in employees. All that matters now is your production numbers this month. There is no context that can explain low numbers and no compassion for employees. I personally know a mentor-type person with years of experience who was cut loose in recent months after their numbers dropped due to stress caused by their move across the country, and the general burn-out culture we work in 40 hours a week. Everyone i know is leaving as quickly as possible. This ship is sinking while on fire

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HubSpot Response
3y
Sorry to hear about your experience in Support and your frustration with the culture-not sure there is much I can say/do that would change your opinion here, but appreciate the feedback and you making the time to share it. -Katie

Explore other reviews about HubSpot

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build career, is generally able to pivot where change is needed

Cons

remote can be tough when first starting

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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