Best place to sell in Boston - Channel Account Manager HubSpot Employee Review

5.0
29 Aug 2015
Recommend
CEO approval
Business outlook

Pros

HubSpot really does live up to its billing. There are incredible career growth opportunities, middle and upper management who care about your future, and virtually everyone is young, smart, and hungry. Training is very helpful and ongoing. Your manager really cares about you doing well and will do everything in his or her power to help you. Everything is very metrics-driven, so quota and ramp can be difficult, but if you stick with it and work hard, you can make it. You will be a better sales rep, professional, and leader for having worked at HubSpot. Great brand. People leaving voluntarily are typically taking $200k+ sales management roles at more true startups. Perks live up to the hype. You can operate completely on your own schedule. Team/sales/company outings at least twice a month, free beer and food, employee stock purchase plan, stock grants for sales overperformance. Stock price has doubled since IPO 9 months ago so value of grants continues to rise.

Cons

Not for the faint of heart. If you want to punch the clock at 9, and again at 5, HubSpot is not the place for you. The learning curve is steep and the work, especially in sales (and especially in channel sales) is hard. You're constantly stack-ranked against your peers and there's intense pressure to meet and exceed quota. Expect a challenge. Comp is decent in sales but I know it's higher at more enterprise-level companies. Also management can feel reactionary rather than proactive. The culture is great but the constant patting ourselves on the back for it can get annoying. Do we constantly need to be congratulating ourselves for having happy and dedicated employees? Can feel like an orange-spraypainted cult at times.

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HubSpot Response
10y
Thanks for the feedback--so glad your manager is invested in your success, and I think your feedback on the pace of work here is spot on. With regard to self-congratulation, that one stings a bit because it's the exact opposite of the humility we aspire to, so it's a tough balance between celebrating our employees being happy and recognizing we need to continue to improve--if you have ideas on how we can better balance that, would love to get lunch or coffee anytime. -Katie

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Cons

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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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