Pros
Unlimited PTO, remote/flex work, decent health insurance
Cons
If you think getting a job in support is a way to get into the company, think again. The next door is locked. They seldom promote from within the Support team, and when they do they parade it around like a youtuber giving $50 to a homeless man. They like to talk about appreciation, and mental health, and career growth, but make no effort to provide any opportunities for those things. They will strait up lie to you and then punish you for calling out the lie. Look at how many other people in the company say they would absolutely never do the job that support does, or allow themselves to be treated the way support does. Last year they laid off 500 people, 7% of the company, "spread evenly across all departments" but some how it was just under half of the support team, we spend the whole year struggling under heavy volume and all they did was demand more, then get upset when we took time off because it was getting to be too much. I cannot stress enough, DO NOT apply to this job. There are plenty of similar roles with similar pay and benefits that wont leave you so stressed out that you need to see a therapist. Don't believe the crap about this being a great place to work. It was under Halligan, but for the support team at least this has not been a even a good place to work for a long time, and they absolutely don't care.
