SMB is a grind. Our quota is 70-100% HIGHER what it is at our competitors and we make the same or less money. Most of your accounts don’t have a dedicated CSM, a lot of small single person businesses only are interested in Starter tools (<1% of your quota) so you have to spend a lot of time on stuff that isn’t getting you to quota. Overcrowded market to (400+ SMB reps and hiring) so it’s tough to find good accounts.