poor pay bad attitude - Anonymous employee Hyatt Employee Review

1.0
9 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company offers 12 nights stay at any Hyatt in the world, but you need to have worked a year with them before you can request. Breaks of 30 mins with cafeteria food. Uniform cleaning service.

Cons

There is an imbalance between the Restaurant and the Bar staff although they belong to the same department. No holidays off ever! Cafeteria food is either old, cold or burnt. Pay is really poor, considering the amount time you spend there. Permanent staff is paid per month, not hour, even though sometimes they end up staying longer than their shift, whereas casual staff is paid hourly, minimum wage, but doesn't have any extra benefits. Management is poor, there aren't any leaders and instead of fixing existing problems they pile up new tasks for the staff. Severely understaffed, puts a lot of pressure on the employees. Cash tips and Service Charge are all shared so it doesn't really matter how much you run, you will end up with little to no service since it is shared with managers and back of house staff. they use an old operating system which slows everything down since it crashes once a day. There is no way you can advance in the department.

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5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Commission, Flexible schedule, Customer service, Comp nights

Cons

Lack of room for growth. GO environment

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, team was helpful and really nice, workload wasn’t overwhelming

Cons

Didn’t feel super included on the team as a contractor, expectations were consistently unclear, they tell you it’s temp to perm, but could be years before a permanent role is available

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