The Contact Center Should be Improved On. - Customer Service Representative ICF Employee Review

2.0
26 Sept 2022
Recommend
CEO approval
Business outlook

Pros

- Nice, friendly and supportive colleagues.

Cons

- Salary. - Draining with little room for growth. - Monotonous. - No work/life balance.

Explore other reviews about ICF

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Awesome training and good benefits.

Cons

I cant think of any.

4.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful people Meaningful work Flexibility with schedule and remote work

Cons

Sub-par benefits and pay, particularly compared to other consulting roles High utilization targets for junior staff

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