Performance management process is entirely target based with no consideration of anything other than job starts. Previously high performing staff cast aside and into a process that ultimately results in dismissal if they end up with a particularly challenging caseload. Many clients are facing barriers to work that aren't related to employability skills, medical, psychological and drug issues staff are unequipped to deal with. One of the third sector partners we referred clients to actually ditched Ingeus when I worked there as they recognised as an organisation it was impossible to provide clients with the sort of help they actually need by rewriting CVs