Ingeus Reviews | Glassdoor.co.uk

Ingeus Reviews

Updated 15 January 2019
183 reviews

Filter

Filter


3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jack Sawyer
46 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Ingeus has a very good approach to work life balance" (in 7 reviews)

  • "Decent philosophy of helping people back in to work but see cons" (in 8 reviews)

Cons
  • "Unrealistic targets if delivering frontline services" (in 18 reviews)

  • "Senior management is poor, lacks concise, clear direction" (in 13 reviews)

More Pros and Cons

  1. "Purpose driven company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager In Corporate Office in London, England
    Current Employee - Manager In Corporate Office in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingeus full-time (More than a year)

    Pros

    A company with strong values, good work ethic and a commitment to using business as a force for good. Flexible working allows for a great work-life balance particularly for those based in the Corporate center.

    Cons

    Limited pay increases or bonuses in the last couple of years


  2. "Would not recommend to work at Ingeus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in London, England
    Former Employee - Developer in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ingeus full-time (More than a year)

    Pros

    -Able to work from home 2 days a week
    -Friendly colleagues
    -Flexible starting hours
    -Convenient location of office

    Cons

    -Some of the managers that I dealt with were incompetent in my opinion (A bad workman blames his tools).
    -During my time there, I worked on several projects that were poorly managed leading to loads of stress and overtime to get them done on time.
    -Did not follow their own Policies and Procedures properly at times in my opinion
    -Felt that I was not appreciated for my contributions at times
    -Felt that the pay was low considering the role and location (Central London)

    Advice to Management

    Take a look at providing more training to managers in the IT Department, or replacing them with new people. Also, do the same for the HR Staff so that you have a robust team in place.

  3. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ingeus full-time

    Pros

    Wealth of skills and experience
    Working towards making a difference
    Hard working colleagues

    Cons

    Poor work life balance
    Lack of structure
    Travel that was not always purposeful
    Very reactive environment


  4. "Great people and leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingeus full-time

    Pros

    Keep people informed
    Flexible approach to working
    Clear and inspirational leadership
    Importance of colleague wellbeing

    Cons

    The nature of contracts means some difficult times in the later stages.

    Advice to Management

    Continue to care enough to recruit the right people and support those people you have. Personally coming here has been a revelation as to what having a supportive manager can do to impact your work and home life balance.


  5. Helpful (1)

    "Positive experience - 6 years and I now know my stretch!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Advisor in Paisley, Scotland
    Former Employee - Employment Advisor in Paisley, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ingeus full-time (More than 5 years)

    Pros

    A variety of opportunities to achieve much job satisfaction. Room to develop if you are driven and creative. Great pay and rewards if you over perform. Access to certified training. Relatable management (mostly).

    Cons

    Extremely fast paced - Advisors roles have a shelf life - could risk burn out if not supported properly by management. Definitely a job for hard workers and high achievers!

    Advice to Management

    Work/life balance - reviews to be ongoing. Regular job shadowing essential to understand the needs of the business and improve cross department relations and potential to develop skills to retain good staff.


  6. Helpful (1)

    "Was good but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Agent in Birmingham, England
    Former Employee - Contact Center Agent in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ingeus full-time (More than 3 years)

    Pros

    Feeling of helping people
    core 'goals' are laudable

    Cons

    VERY corporate now
    It's who you know not what you know

    Advice to Management

    Listen to the staff before, during and after edicts from on high


  7. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ingeus full-time

    Pros

    Flexible working - if your job title allows it.
    Friendly Environment
    Birthday leave

    Cons

    Would be great if we got annual bonus

  8. Helpful (2)

    "Tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huddersfield, England
    Former Employee - Anonymous Employee in Huddersfield, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ingeus full-time (More than a year)

    Pros

    Nice team. Pay was ok but no movement My last manager was good but she was number 7 in two years

    Cons

    7 managers in 2 years. Little support after serious event at work which have had to get counselling since leaving. Targets used to get rid of recent underperforming staff despite good track records. Make staff feel bad and lose confidence in there skills. Has staff with excellent previous experience and skills but refuse to acknowledge or use. Left before it drained the life and my mental health completely out of me

    Advice to Management

    Support staff don’t tell them the are rubbish at their jobs and that they need to be more resilient ( yes full days training on that).


  9. Helpful (1)

    "Employment advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Advisor in Leeds, England
    Former Employee - Employment Advisor in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ingeus (More than 5 years)

    Pros

    Good working relationship with colleagues main reason to work at Ingeus was the good environment within the teams . Decent training opportunities. Good comparative salary. Decent philosophy of helping people back in to work but see cons.

    Cons

    Can suffer from bad management, terms and conditions have declined in the last few years . Company ideals sadly undermined with the need for profit. High targets can be combined with poor management practices.

    Advice to Management

    look back to how the co was run before the work program when staff support ment helping them achieve the targets and wasn't a method of dismissing staff.

    Ingeus Response

    24 Oct 2018 – Managing Director

    Thank you for taking the time out to write a review about your time at Ingeus.

    It’s good to hear that you valued things like your team, training opportunities and the salary. However I am sorry... More


  10. Helpful (2)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England

    I have been working at Ingeus full-time (More than 3 years)

    Pros

    Great pay good hours good poeple

    Cons

    Bad management unrealistic targets

    Advice to Management

    Treat staff better