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Inspired Thinking Group

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Work from home, but training and client issues persist - Client Service Specialist Inspired Thinking Group Employee Review

2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

- Work from home - Sometimes the ads you're working on can be fun

Cons

I currently work on one of the AWG accounts. First thing, the clients are very rude and disrespectful many times. I understand this can happen in this kind of work, but it would be good if managers support us more often instead of leaving us alone with the situation. My biggest complaint is about the training. I started when the company was still PureRed. I worked with Pam and Lisa for some weeks. They are both kind people, but honestly, almost nothing they showed me was useful for the real work I ended up doing. I was basically pushed into managing an account I did not understand at all. My team leader has been very helpful and does what she can, but even her knowledge about the account was limited too. What frustrates me the most is that layoffs are still happening, while Pam and Lisa stay all day with very little responsibility and still keep their positions. Meanwhile, the rest of us are struggling every day and working crazy hours. We need more transparency about what they actually do and how they are helping the team. Right now there is a huge disconnect between training and operations. Communication should be constant, and there should not be topics they cannot teach us. I was told they worked on AWG accounts before, so if that is true, then why is there still so much confusion and lack of guidance?

Explore other reviews about Inspired Thinking Group

5.0
12 May 2022
Recommend
CEO approval
Business outlook

Pros

Great company to work with

Cons

Just so great working there

2
2.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

• Fully remote • I loved the work, my boss, and my team (but the client was allowed to run wild) • Promotes diversity (but the formerly robust DEI program at PureRed silently vanished when ITG took over) • Unlimited PTO policy

Cons

I was a victim of the sixth or seventh round of of layoffs within under two years—and there's been another round this month—due to "offshoring" jobs ("rightsizing", "competing in a global marketplace", "globalization", "nearshoring", blah, blah, blah). ITG f/k/a PureRed cares FAR more about money than people. They're axing very talented, hard-working, and driven people only to replace them with cheaper labor in South America and South Asia (while claiming "it's not about cheaper labor"). The company's goal is absolutely to replace all subexecutives with "offshored" labor. ITG claims to be different and better with claims of "transparency" and a "culture of kindness", but they're just like all the other corporate machines with cronyism, high-paid executives (some of whom who get golden parachutes after mergers and buyouts), very low-paid worker bees, and a bunch of lip service. I've never been more disappointed in a company. Just be evil and own it. Stop lying to everyone. And PLEASE stop the crocodile tears, leadership. Have some self-awareness. You've axed people who make very little money in one of the worst job markets in years. Spare us the theatrics.

4
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Inspired Thinking Group Response
3mo
Hi There, thank you for your feedback, its disappointing to hear that your experience with ITG / PureRed wasn't the best - 2025 saw some difficult trading conditions as well as economic and political challanges, and led to some difficult decisions being made - That said we do acknowledge the impact this had on some of our teams - Our Wellbeing and Diversity programs are still as strong as ever and remain an amazing source of support for our global teams. I hope you are prospering now and enjoying your work.
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