Educating and Fun - Client Specialist J. Crew Employee Review

4.0
12 Sept 2013
Recommend
CEO approval
Business outlook

Pros

J.Crew is a great company to work for! They have opportunity to move up a lot within the call centers and the training really prepares you. You have the empowerment to make decisions without having to ask management always, which leaves you able to help your customer in the best way.

Cons

J.Crew's peak season can get a little insane.

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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