Great company to work for but upper management is not so great - Anonymous employee J. Crew Employee Review

3.0
28 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Discount perks are nice -Managers (in store) are great -Never a boring day

Cons

-Corporate said many times they'd back us up on enforcing policy but one phone call from a customer overrides everything. We cannot stand firm if corporate does not support us, even when they said they would. -Area manager is never happy but does not give constructive feedback. -Expected to keep store recovered but cannot use folding tables because it doesn't look good, We have to bend our backs, literally, to fold clothing.

Explore other reviews about J. Crew

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly and welcoming staff, the interview process was pretty easy

Cons

Not a lot of things to do if you don’t like getting bored, not a lot of hours

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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