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Liberty Mutual Insurance

Engaged employer

Overworked and under appreciated - Senior Customer Claims Representative Liberty Mutual Insurance Employee Review

3.0
31 Aug 2011
Recommend
CEO approval
Business outlook

Pros

1 - Pay was on par with industry. 2 - Benefits package was decent.

Cons

1 - The case load you are expected to manage is unreasonable 2 - Supervisors/Team Managers have an over inflated sense of self worth 3 - You are monitored much too rigidly - I was told I was going to the restroom to frequently 4 - Negative feedback is doled out too often and too easily while positive feedback is rare (feedback from the Supervisors/Team Managers)

Explore other reviews about Liberty Mutual Insurance

5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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