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Liberty Mutual Insurance Reviews

Updated 19 November 2017
3,129 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,360 Ratings

3,129 Employee Reviews

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Pros
Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 237 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 53 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Team Lead
    Former Employee - Underwriting Team Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Really good people.
    Positive progression opportunities and payment of exams.
    Great job!

    Cons

    Lack of career progression.
    Very corporate and forced into business areas without consideration of employees.

    Advice to Management

    I did not want to leave liberty but was forced into the situation where I had no other choice.

    I would have loved to have continued my career here but it was made impossible.


  2. "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time

    Pros

    good base pay

    Friendly team mates

    Cons

    poor management and low cohesion between departments

    Liberty Mutual Insurance Response

    14 Mar 2017 – Talent and Enterprise Services

    Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like... More


  3. Helpful (3)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good staff badly treated by management. Can leave the job at work, comfortable chairs, very little else to say

    Cons

    Disgraceful management intent on removing all morale. Too scared of being blamed for something to make any intelligent decisions without climbing 3 levels of hierarchy

    Advice to Management

    Admit you can make mistakes and consider the people working under you for a change


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great pre-merger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    The people, the package, the brand and reputation.

    Cons

    Incoming management post merger. More than a few feathers ruffled.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Good culture and hands on approach

    Cons

    low pay and low help from senior management


  7. "operation"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great place to work so far.

    Cons

    non as far as i can see


  8. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Underwriter in London, England
    Current Employee - Assistant Underwriter in London, England
    Recommends
    Positive Outlook

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Lots of opportunity. Job security as it is a big company that's difficult to buy. Lots of opportunities to move around the company as well.

    Cons

    Long hours that aren't always rewarded. Hard work is the standard, making it hard to excel beyond that. Underpaid for now.


  9. "capital actuary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuary in London, England
    Former Employee - Actuary in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Good socials and study package for actuarial students

    Cons

    Acrimonious relationship between European entity and US holding company

    Advice to Management

    Remove a few layers of middle management


  10. "Well established development centre in a Belfast"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Belfast, Northern Ireland
    Former Employee - Anonymous Employee in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Good salaries and rewards
    Great place for developers
    Good technical training program

    Cons

    Long term employees taken for granted
    Too much emphasis on politics and not on rewarding on time and on budget delivery
    Management development very limited

    Advice to Management

    Back to basics - focus on rewarding good deliveries and customer satisfaction


  11. Helpful (3)

    "Great company with good benefits, but changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good work life balance and friendly corporate culture. Well paid and opportunity to move internally quite a bit

    Cons

    culture is changing a lot. Lack of stability makes the company feel less secure

    Advice to Management

    Promotion to management should only happen to those who are good manager, vs. just been there long enough and that's the next path


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