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Liberty Mutual Insurance

Engaged employer

Stay away! A company that was once going somewhere but now not going anymore. - Senior Underwriting Consultant Liberty Mutual Insurance Employee Review

1.0
14 Aug 2017
Recommend
CEO approval
Business outlook

Pros

It was a good company starting off but now it's degraded itself due to poor emphasis on what's important i.e. building outlandish buildings at the same time exorbitantly cutting Pension, Healthcare, Raises, Bonuses, & middle management positions across the board with department layoffs and off-shoring I.T. jobs overseas or to third party companies who have no understanding of Liberty Mutual's computer systems. Furthermore, Liberty is NOT investing enough capital to upgrade and update their systems, office desks, and etc which hinder's productive goals in completing assignments at the outlandish requirements that management is setting forth for their employees who are understaffed as is.

Cons

Liberty Mutual just recently announced that they will be ending their Pension plan for their current & new employees by 2020 due to cash flow issues, which is ridiculous considering they just finished building a $5 Billion dollar building in Plano, Texas & elsewhere. My opinion, why not use that money to put in the Pension fund that would last decades or even a century instead of lining your own pockets?

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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