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Liberty Mutual Insurance

Engaged employer

Unstable business environment - Analyst Liberty Mutual Insurance Employee Review

3.0
15 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Great benefits, plenty of FTO and work schedule flexibility

Cons

Difficult to find career paths outside the norm without significant help from others Upper management has decided that "Agile" means "if it doesn't work immediately then throw the whole thing away" causing an unstable business environment due to CONSTANT reorganization

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Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. We realize that change is necessary in order to keep up with customers’ shifting needs. Though we will continue to experience change, we know we can do a better job supporting employees through it. With that in mind, we’re focused on being more transparent and improving communications while helping employees find opportunities when change occurs. Feedback like yours guides that work and helps us grow.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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