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Liberty Mutual Insurance

Engaged employer

It's ok. - Customer Service Representative Liberty Mutual Insurance Employee Review

4.0
2 Apr 2010
Recommend
CEO approval
Business outlook

Pros

1. Potential to make more money or transition into a different position

Cons

1. Time/Work Balance 2. Compensation should be better 3. Promotions should be based on merit not on tenure

Explore other reviews about Liberty Mutual Insurance

5.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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