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Liberty Mutual Insurance

Engaged employer

An all-time low for what used to be an incredible company - Infrastructure Engineer Liberty Mutual Insurance Employee Review

2.0
30 May 2023
Recommend
CEO approval
Business outlook

Pros

Liberty pays employees fairly. They have standard benefits, and unusually, a pension. 401k match is standard. Flexibility was excellent, though that has changed recently.

Cons

Liberty does not listen to their employees. They are currently mandating returning to office as a blanket policy, and will not let employees know the real reasons for said policy. Employees outside of 50 miles are exempt, for now. Employees that were hired full time remote are being forced into the office, despite their hiring not Management makes tone-deaf statements regularly. The new leadership is incredibly disappointing and does not follow the espoused beliefs of Liberty. The loss of David Long was big for this company, and its effects will ripple for years to come.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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