Wizard of Oz - Great company...at first. - Brand Manager Mars Employee Review

2.0
29 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Amazing people work at Mars. I have never had such a social circle within a company before. Work from home (function dependent) Great at making you think you have control and ability to make changes Onsite gym, cafeteria, free coffee, candy and treats. Amazing pension and benefits package.

Cons

Mars has no understanding of technology and it's importance in our society. Old laptops, terrible systems, slow internet, awful IT processes. If you like productivity, tech, and ecommerce - you will go nuts trying to move the needle at this company. 100% responsibility, but no authority. You are given targets that are not grounded in reality and do not take into consideration budgets. You will not get a bonus if you can't achieve these results with the shrinking bugets. Capacity and work life balance do not matter. You will be in a tug of war for resources across the office and expect everyone to be overworked. Below the manager level, expect everyone to be grossly underpaid for the amount of work they do. Performance reviews are bell curved. An entire team can't be excellent. Some people on the team must be "below expectations" every year. 2 years in a row mean you are on the street. You can be below expectations soley because of business results - so regardless how hard you work - if you are on a brand or customer that isn't growing, you will likely not get a bonus or have the ability to get a promotion. No one can think for themselves. Rules are rules are rules. A process must be followed, because it always has been that way. Mars likes to have a lean office, and therefore there is no redundancy. If you get sick, your work just piles up. Departments looking to save money or create more capacity for their team will create processes that simply move the work onto another department. If you have a director not engaged with this political/process battle - you will get swamped with grunt work barely related to your job. Not inclusive - if you have a food allergy, expect no support or accommodations. Good luck having time to leave the building to get a lunch somewhere else. HR (P&O at Mars): Spread gossip and over share your personal information. They do not know how to troubleshoot. No one can think for themselves. I was set up in every system incorrectly: to the point I couldn't get paid the first few weeks. Pay: WATCH OUT! 10% of your pay is a "punctuality bonus" which you will not get paid when you are on holidays, get sick, or for any reason do not punch in on time each day. I had a meeting with the VP of P&O (HR) an hour before my "start time" and that was not proof I was on time, so my pay got docked. DO NOT ever expect to get 100% of that punctuational bonus. As a watch out: when they first give you our offer, they won't separate out that amount from your base pay. Pay roll errors: Mars makes mistakes on your weekly pay (yes, even office workers on salary get paid weekly, and your salary is converted to an hourly rate). They make so many mistakes it will bogglle your mind. Watch out though - if they underpay you, it will take weeks or months to get it back. If they over pay you, they will beat you up until it is fully repaid. Payroll and finance seem to not understand income tax and will come after you for the amount that Canada Revenue collects. Clean desk policy: Expect to have a terrible time trying to store paperwork, samples, or any other physical item you want in the office. You can't leave stuff on your desk, but they don't give you storage to put it in. My desk, 1.5 years in, is still filled with stuff from the previous 2 employees. Promotions and development: Mars talks an amazing game on this. Keep in mind, whoever is your manager controls your fate. Unimpressive employees can shoot through the ranks with a manager who wants to make it happen. I work on a team with a manager who believes they are brilliant and everyone else has way too much to learn still and therefore no one under them moves quickly. *You cannot get a promotion or move to another department without your manager's support.*

Explore other reviews about Mars

3.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Company car (fuel card, insurance, etc) - Good benefits - Great brand exposure/understanding of CPG sales at the retail level - Annual sales meeting is fun, but exhausting - Simple job

Cons

- Micromanaged by leadership (EVERYTHING is tracked) - Extremely repetitive work (not much freedom in creating your schedule, same tasks over and over, etc.) - Dealing with retail management. If you don't have respectful store managers, good luck. A lot of your KPI's are out of your control and your experience relies on your store. - As DOZENS of other people have said, this is a merchandising job - not sales. You are responsible for placing product on the sales floor after consulting with the store (basically asking management who only views you as free manual labor). There is no commission/incentive for producing positive results. - SEASONS: this is the reason why you have this job if you're working with the Walmart channel. You have unrealistic expectations set from leadership to pack out hundreds of heavy cases of candy each holiday season after begging store management for space to place it. Most of the stores' back rooms are a complete mess and a lot of your product is inaccessible. Long days are expected with no additional pay. - Work/life balance: It is frowned upon to work the bare minimum of 40 hours/week. Your stores get backed up while you're on PTO. Overall: an okay role This isn't a bad job by any means, you just need to know what the role entails before taking this job. You need to relocate for any future opportunities within the company.

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Mars Response
5mo
Thank you for taking the time to write your review. We’re sorry to hear your experience with us has not been positive. We aim to support our Associates in every way throughout their time with us and are committed to their wellbeing and development. Please reach out to the independent, confidential team at ombudsman@effem.com, and we look forward to discussing this further.
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