Mars has an odd culture - Customer Service Mars Employee Review

2.0
19 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Free candy and ice cream if you want it. Most of the people who work there are nice.

Cons

Manage by fear. Constant turnover. No clear expectations on how to perform your role. Each manager seemed to run their team different. Ex - Some managers didn't care if you wore jeans to work, Another would say no jean. Both teams are performing almost the same function in an office without direct customer contact but the expectation on how they dress is totally different. Employee reviews are based off of how well you performed against your peers, not how well you performed. Ex - eveyone met their goals but one person on the team exceed them by 10%. Why didn't you meet that same goal? You need to perform better. If you want me to meet a certain standard, then set it. Don't set the standard then complain that I didn't exceed it.

Explore other reviews about Mars

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place, great people, fun projects

Cons

Nothing huge comes to mind, overall stellar place.

4.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people who believe in a common mission. Strong leadership and support.

Cons

Budgets and decision making for technical programs are centralized at a high level with little to no consideration for how it affects individual programs and their unique needs. Heavy bureaucracy involved in setting up simple things.

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