Positive Experience overall. - Systems Specialist MassMutual Employee Review

4.0
27 Feb 2012
Recommend
CEO approval
Business outlook

Pros

Location (if you are from Springfield area) Great facility decent benefits - medical excluded. overall the people are very friendly

Cons

Very structured. ITIL processes are very stifling. Programs are not implemented well. Way too much off-shore outsourcing. Moral is very bad. IT procedures are extremely inefficient

Explore other reviews about MassMutual

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

work life balance; people easy to work with

Cons

multiple layers and complex RACIs

2.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the benefits are great.

Cons

There appears to be a significant issue with favoritism and conflicts of interest within certain areas of the organization. In some cases, close personal relationships between managers and employees seem to influence opportunities, recognition, and how people are treated. This creates a perception that being part of an inner circle is valued more than performance, accountability, and doing quality work. Employees who are not part of these groups can feel excluded, overlooked, or treated differently. There are also concerns about inconsistent standards, where certain individuals appear to have more flexibility or latitude than others.

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