Great benefits and supportive, inclusive environment but limited growth opportunities - Customer Service Representative Medibank Employee Review

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Highly subsidised health insurance - Numerous structured and comprehensive skilling modules and pathways - Frequent incentive opportunities -Highly diversified employee pool -Management consistently changing the way we work based on employee feedback. -Inclusivity and communities for everyone regardless of age, race, sexuality or disability. Neurodiversity is acknowledged and recognised

Cons

-Limited opportunity to grow or expand beyond your hired role. - Environment can sometimes feel more “KPI” than people driven. -Repetition in position with little opportunity to seek expansion due to WFM scheduling. -Have to report everything you do if you’re not “ready”, including emails, follow ups, reading documents and callbacks

Explore other reviews about Medibank

5.0
5 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Good people. Helpful people and environment.

Cons

None to write of. Nice people..

4.0
7 Sept 2017
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

*Office in Melbourne is amazing. *Company is willing to spend money on new projects/initiatives *Positive culture *Good remuneration and benefits

Cons

*Still in transition from a government owned company *Hesitant to pull the trigger on activities without having several people within the hierarchy review (9+ individuals involved in order to send members a letter) *A lot of long term employees who are doing just enough to get by each day

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