Pros
MetLife used to be a company that cared about it's employees and customers. There are few reasons to work for Met. The only reason would be a paycheck until you can find something better. They have decided that they can get things done cheaper over seas and they are outsourcing work out of the country. The people who stay are hoping for a buy out or are hanging on until retirement. They are staffing with temporary workers so they don't have to pay benefits. Only the people who have been there for a long time get the good benefits. Their goal is to staff service areas for the least possible amount of money. Therefore the service to customers stinks.
Cons
Mistreatment of employees and a total lack of regard for customers. MetLife used to stand for customer service. Now customers are treated as a bother. People who are still employed in the Call Center are not allowed to help customers. The directive is to get the person off the phone in the least amount of time. The groups that have been outsourced overseas have nice people who answer the phones but they are clueless on how to understand someones problem. They are also not understanable when they speak. Met would be very happy if no one called for service. They treat customers and employees as if they had no right to service.