Don't Drink The Kool-Aid! - Customer Service Representative MetLife Employee Review

1.0
4 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Location and campus were the only two positives during my tenure with MetLife

Cons

No support from Management, Slow to No Response from Help Desk, Old systems. Your entire schedule is micro managed, big push for metrics with lack of employee training. Caller scripts that are robotic . If this is a great place to work like management portends it to be, why so much turnover??

Explore other reviews about MetLife

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Muy buen ambiente Beneficios Salario competitivo Premios como convenciones

Cons

No recuerdo porque fue hace mucho

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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