Pros
The benefits are good they give money to your retirement, free minimum level life insurance, financial advisor. You can also request a day to work from home after a year of working. The year end reviews include a bonus based on your departments work during peak season. You are guaranteed a small raise every year.
Cons
They over work you terribly and the positions are salaried so they can do so. During peak season that starts November to February you aren't allowed to take more than 2 days off in a row. You have to request your pto for peak season in September and for holidays you have to fight with co workers to get days off. It is a terrible job you are over worked 40 hours a week during peak season you work 60. The managers are not supportive they know the case load is impossible but don't get any help . They are also hard to reach in peak season as a team you will be stressed for months. The customers are given bad expectations that were set by managers so when installing cases you have unhappy brokers, brokerages, The MetLife systems always crash they are behind at least 10 years on technology so you can't do your job smoothly even if you wanted to. You are not going to get paid more they add more tasks to your job after year end review and will claim they can't give you a raise. The managers are also overworked because they are doing the Directors job so they can't focus on making the team better. It just overall is not good to work for this company. Everyone is miserable the CEO makes it seem like we are happy workers but its modern day slavery working there. Don't even apply.