Pros
There are work from home opportunities.
Cons
Where to start?Disorganized management?no support? only a select few get credit or a voice? I should have run when I was being hired because they rescheduled the interview three separate times on the day of the interview. Red flag for not respecting my time. You will be hired for one job and then do the job of two or three other departments with little to no training. You will just receive an email saying you have to take these type of calls today . Here's a five minute break down of that entire department. If you have questions no one will answer them. They give super low "bonuses" which actually are a pay cut, shady stuff goes on and the management laughs about it. When they ( not if ,cause they will) mess up pay or vacation they will take six months plus to "fix" the problem to their advantage. Payroll made a mistake for two pay periods for me. They refused to sit down and explain it because they "didn't have the time" so they fixed it how they wanted. I had no recourse. No one I told about it cared. I had days of vacation taken away the following year because they suddenly *found * 2 days I had supposedly taken. I disagreed . HR and my bosses never talked and /or didnt care so I had to accept the loss of vacation days. Vacation days would be different on a daily basis, no one would explain why. HR will have completely different numbers. No one will fix or explain why. They pass it off until you give up. It makes planning anything a nightmare. They do not follow any ADA.protocol correctly. They will make your life terrible if you ask for the bare minimum. They know they have an army of lawyers and they pay you nothing so there's no recourse. The HR person I talked to during my health issue told me nothing would be disclosed to my bosses. They went on leave and I found out my bosses got all my paperwork. Personal medical information was causally thrown at me from one of my bosses. Coaching beyond waste of time modules that say basically say *be nice to clients* is non existent . The people who are supposed to sit with you and train you will frequently not be available. Literally, my first week on the phone, the woman with me virtually would walk away from her computer and I would not have access to her. When I mentioned it, I was told I need to learn to work with everyone. I literally didn't say anything about her other than she was not helping. They made me work with her the rest of my training so I got zero help. I was mocked in the chat when I asked questions several times. For instance, I was told -*it's Friday*. As if Friday was a reason they couldn't help with a problem. Spoiler alert they are never small problems. People whose literal job it is to fix screw ups get mad if you ask for an escalation. I stopped at one point because nothing got done. Instead, I got snarky emails from the back office if I asked nicely to clarify something to or to fix something with a person's money that was clearly mistake by the company. When I came back from a health issue, they refused to skill me back. They did it for two other people who also had health issues. I know this because I sat with those people while I was getting access to systems again. They took half as many calls as I did. There is zero work/life balance. I have a lot of customer service experiences, and this the first job I've had where I had so many complaints and people telling , not because they were Karen and Kevin's ,but because they were being taken advantage of really terribly by this company. In training, I had a senior person laughing about how the company was so smart and split itself up to skirt around government rules. This screwed over everyone involved, clients to employees, everyone but the higher ups. This senior guy thought it was really amusing. I could write a novel about their super shady business practices and dealing with both clients and employees. Please listen when I tell you , I don't care who you are -you can do better.