Hurry up and wait! The MetLife Home Loans story - Anonymous employee MetLife Employee Review

2.0
29 Dec 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent Pay. Great comp plan compared to other retail banks. Solid company. Solid benifits. New to the mortgage industry so if they can work out the kinks they may be a top 3 lender in the future.

Cons

Underwriting is horrible. You share underwriters with wholesale which is a disaster. Processing is very slow. Horrible Management. I've never seen a lender whose processors and underwriters care any less. They want numbers but good luck ever hitting them when your files sit in underwriting for 60+ days and your manager is nowhere to be found when you need someone to push your loans through.

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5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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