MetLife Legal Plans

Part of MetLife

MetLife Legal Plans reviews

Call Center - Customer Service Representative MetLife Legal Plans Employee Review

2.0

5 Jun 2017

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Benefits Decent office environment Free coffee

Cons

Flexibility Pay Management Seniority rules, they don't care about experience or fits for jobs

MetLife Legal Plans Response

We are sorry to hear that you had a negative experience. We take suggestions on how we can improve our services and/or company culture very seriously and we appreciate you taking the time to share your experience. We will look into the issues you have mentioned.

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5.0

30 Oct 2025

Customer success executive

Recommend

CEO approval

Business outlook

Pros

Good work-life balance, inspiring leaders, opportunity to make a real impact, great benefits, inclusive culture

Cons

Some resistance to change, opportunity to drive more of a data-driven mindset across the org

1.0

7 Nov 2025

Digital estate planning team lead

Recommend

CEO approval

Business outlook

Pros

Some coworkers were friendly and tried to help each other out Decent benefits through MetLife

Cons

Very poor communication from management Constant changes without clear direction Little recognition for hard work Disorganized processes that make daily work frustrating

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MetLife Legal Plans reviews MetLife Legal Plans Customer Service Representative reviews MetLife Legal Plans review

MetLife Legal Plans

Call Center - Customer Service Representative MetLife Legal Plans Employee Review

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