It’s as bad as it reads - Anonymous employee Midland Heart Employee Review

1.0
2 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Central Birmingham office, good pay (for those not in contact centre)

Cons

Old fashioned way of working, micro management, lack of trust, very toxic attitude from the management. The reviews of your face not fitting are 100% correct. If you’re not dancing to their song at the click of their fingers then you won’t go far in the business. Well-being is non existent. I witnessed staff having breakdowns, burn outs and no one take ownership. The other reviews of poor hc are 100% true.

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Midland Heart Response
1y
We appreciate your feedback and we’re sorry to hear you feel this way. We want all of our colleagues feel valued, trusted and supported in their roles to deliver the best possible outcomes for our tenants. We take any allegation regarding our colleagues’ wellbeing very seriously and we’d like to learn more about your experience so that we can identify where there are areas we need to make further improvements. For a 121 conversation with a member of our HR team, please email AskHR@midlandheart.org.uk.

Explore other reviews about Midland Heart

5.0
12 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Very good place to work

Cons

No cons at all All is good

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Midland Heart Response
2y
Thank you for sharing your comments. We’re delighted to hear you enjoyed being part of our team and benefited from the work we’ve done to create a positive working environment for all colleagues. That’s something also recognised on a national scale this year with us being placed in the top 50 large companies to work for by Best Companies.
4.0
4 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open office is nice if you enjoy being sociable. Managers do listen to your concerns. There's a culture of discussing ideas freely.

Cons

Can be a bit hierarchical at times.

1
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Midland Heart Response
3y
Thank you for sharing your feedback with us and for recognising the work we’ve been doing to collaborate with our colleagues to continue building inclusive working environment where everyone feels supported to thrive in their career. Along with providing specialist training for our managers so they are well equipped to support their teams, we seek regular feedback through our employee body, our Colleague Champions, who are always on hand to listen to feedback from colleagues and share with senior leaders. We also encourage colleagues to take part in our annual b-heard survey, and we’re delighted to say we were named by Best Companies as one of the top 50 large companies in the UK to work for in 2023 based on their feedback in our most recent survey. Following the feedback, we’ve launched our Your Voice in Action campaign, continuing to take action on the important issues that matter to our colleagues as highlighted in the survey. We’re always open to new ideas on how we can develop our offering and working environment, and we’d encourage you to share any ideas with us by emailing AskHR@MidlandHeart.org.uk.
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