Does Midland Heart pay their employees well?

According to anonymously submitted Glassdoor reviews, Midland Heart employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Midland Heart. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Midland Heart?

73% of Midland Heart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Midland Heart 3.7 out of 5 for work life balance, 3.9 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Midland Heart?

Manager (11) , Customer Service Officer (10) , Team Leader (9) , Electrician (7) , Support Worker (7) , Housing Officer (4) , Independent Living Officer (4) , Officer (4) , Tenancy Services Officer (4) , Customer Service Representative (3) , Surveyor (3) , Administrator (2) , Anonymous (2) , Business Analyst (2) , Communications (2)

What are the pros of working at Midland Heart according to real employee reviews?

"Salary is good." ((in 13 reviews)); "Some of the people are nice" ((in 12 reviews)); "Good pay compared to other places offering similar work." ((in 11 reviews)); "Great company to work for, awesome benefits and good pay rates." ((in 7 reviews)); "Managers do listen to your concerns." ((in 5 reviews))

What are the cons of working at Midland Heart according to real employee reviews?

"Money grabbers don’t care about staff or residents." ((in 6 reviews)); "The parking at Bath Row is expensive and not ideal." ((in 5 reviews)); "Workload is heavy and expectations can be unrealistic" ((in 4 reviews)); "Values and behaviours mean nothing if the senior management at the very top can't get the basics right hence the 'bullying culture'." ((in 2 reviews))

What are the top reviewed Midland Heart locations?

Birmingham , London , Rushden , Dudley , Stoke-on-Trent , West Bromwich , Oldbury , Leicester , Northampton , Coventry , Halesowen , Gloucester

Midland Heart Reviews

3.8

73% would recommend to a friend

(241 total reviews)

Glenn Harris

91% approve of CEO

68% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Midland Heart has an employee rating of 3.8 out of 5 stars, based on 241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Midland Heart employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.6 stars).

Reviews by job title

241 reviews

5.0

27 Apr 2026

Person Centred Employer

Tenancy services officer

Recommend

CEO approval

Business outlook

Pros

Very accommodating employer and an excellent work-life balance can be achieved in the TSO role. Personally, I have excellent team leaders and senior managers who are involved and supportive but do not micro manage. Good salaries, Birthday leave and a 35 hour week , that I do not take for granted. Standards are high, which is understandable and applauded and if you want to progress , there is scope to do so.

Cons

Having a head office in the city centre is a pain but not a game changer.

Midland Heart Response

1mo

Many thanks for this five star review here on Glassdoor! and for your positive comments. We appreciate all your comments and will feed them back. Our Comms team are working closely with Tenancy Services following a number of recent Focus Groups and using best practice from those sessions with other teams.

3.0

8 Jul 2026

Good benefits, but poor management and teamwork issues

Assistant stock controller

Recommend

CEO approval

Business outlook

Pros

The benefits are good on top of salary

Cons

Management and lack of team work

5.0

17 Jun 2026

Career progression and benefits, but heavy micromanagement

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

career progression benefits and pension scheme

Cons

micro management in the work place can sometimes be a little too much

Midland Heart Response

4d

Many thanks for leaving your five star review! However, it would be good to learn more about your other comments and views if you could discuss those with your line manager?

Viewing 1 - 3 of 241 Reviews

Midland Heart

Midland Heart Reviews

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Reviews by job title

Person Centred Employer

Good benefits, but poor management and teamwork issues

Career progression and benefits, but heavy micromanagement

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