Avoid at all costs - Prison Custody Officer Mitie Employee Review

1.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Very difficult to provide any. The salary appear to be good but when compared to actual hours work and risk it's then negligible.

Cons

- Short staffed - Poor training - Poorly managed - Managers lack accountability - No local HR to resolve pay issues. - Job description is a far cry from reality - Difficult to get overtime paid - Difficult to get annual leave booked. normally decide 28 days before date or less - Contracted hours Vs actual hours are quite different. often times 48+ hours a week - Regularly late for breaks and finishing. - Only get lunch break, other breaks are a myth. - Excessive key working expectations. 4 a day. HMPPS states 6 per officer per week - Lone working on a landing - Despite having stated PAVA will be provided, it hasn't. - NO workalike balance despite advertising so

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Mitie Response
6mo
Thank you for your feedback. I'm sorry to hear your experience of working at Mitie has not been positive. Your feedback on this is very important as we aim for Mitie to be a great place to work and are always seeking ways to improve. Monica

Explore other reviews about Mitie

5.0
6 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Excellent career prospects and bold initiatives to drive successful client and customer relationships

Cons

Communication from group is improving but has been difficult at times.

3.0
8 Feb 2025
Recommend
CEO approval
Business outlook

Pros

basic benefits, some teams are hybrid

Cons

mircomanagement, pay is not ideal

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Mitie Response
1y
Thank you for your valuable feedback. At Mitie, we think it’s important to reward you for a job well done. We are pleased to hear that you enjoyed the benefits we offer during your time at Mitie. Catherine
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