Abysmal - Customer Service Moneybarn Employee Review

-No goals to keep us motivated. We are on the phones 24/7 with no other purpose than to reduce the call queue. - Call feedbacks and 1-2-1s with Team leaders have been abolished. They are always cancelled last minute. We have not been receiving our call audits for the past 9 months i think it isn't important enough for higher management for staff to get feedback. so why do we even have an audit team? -Recently, complaints were given gifts for "all their hard work" now that higher management have heard about customer service finding out, my bets are with us getting something now. We are always an after thought. -We are the only department that are fully back in work so we have to answer a lot of other departments' queries, and there is a time lag due to other departments not having a basic device called a phone. (It has been over 6 months) you would have thought they would be able to sort this by now?! -Higher management do not listen. They ask for our opinions and then probably toss them in the bin straight after, what a meaningless excercise. -Some Staff can benefit with more training, it causes more work for everyone when they are making mistakes. They do not get the feedback needed so can never learn from their mistakes. And it means more customers repeat calling because of this. -Not a great wage for the amount we actually do for that company. -Work shifts change every 5 minutes. -Lack of communication between different departments but this is the least of their worries. -Lack of communication between higher management to customer service staff.