Amazing place to work - Senior USer Researcher Monzo Bank Employee Review

5.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- One of the last truly remote friendly companies in the industry where you are trusted to get on with your work from anywhere, but given frequent opportunities to connect with your team in person - Interesting and exciting projects to work on; very high UX maturity where you're encouraged to do what is right for the user, not what is quickest or easiest for the business - Managers are amazing, balancing supporting you with giving you space to lead your own projects - something that I've found to be very rare in previous jobs - A truly lovely company culture where positivity towards your fellow Monzonauts is encouraged; there is room for everyone to grow and succeed - Lots of separate communities for interests or things like neurodiversity, LGBT etc. which is a real godsend in helping you feel supported and understood at work - Can't say enough how much my wellbeing has improved since joining Monzo and leaving more toxic workplace cultures behind!

Cons

- It can be daunting for introverts as there are lots of super smart and confident people, lots of fast paced conversations and a big emphasis on sharing your achievements and speaking to large groups of people about your work.

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Monzo Bank Response
4mo
Hi there and welcome to the team! It’s so wonderful to hear that your first year in our Research team has made such a positive shift for your wellbeing. We’re especially glad that our focus on UX maturity and our remote friendly culture is making a real difference in how you work. Creating safe spaces for communities is something we’re really proud of, so it’s great to know those have helped you feel supported. We’re always looking at ways to make sure everyone, no matter their communication style and preferences, feels they have a platform to shine and grow, so appreciate your perspective here. Thanks for being part of the journey and for all the great work you're doing for our customers!

Explore other reviews about Monzo Bank

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great, fun, dynamic place to work

Cons

No too many negatives to report

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Monzo Bank Response
1mo
Hi 👋 Thanks for taking the time to leave us a review. We really appreciate the honest feedback it’s the only way we get better. We’re always looking for ways to improve the experience for everyone here, so thank you for helping us see where we can do more. If you'd be open to discussing in more detail your feedback please do email hiring@monzo.com Thanks once again!
2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote working was a real benefit

Cons

lack of management skill, lack of focus, no support for workforce

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