Pros
Good work/family life balance; nice flexibility. Safety and communications is very strong within the culture. Great gym and cafeteria at Waltham building.
Cons
Management employees (as opposed to union personnel) seem to know their job well, but don't appear to be subject matter experts in their field. Metrics don't exist by which true employee competence is gauged or tracked. Employees are rarely pushed to think creatively to accomplish innovation. If you really know what you're doing, you may become disappointed that the bar is set so low, and that everyone seems fine with that. Competency and skill set development is discouraged. Personally, I was ridiculed within my own team for having earned a global certification, which was disappointing. Compensation is based upon a popularity contest with those team members whom socialize/golf/drink with key players after work. Workforce is a bit timid, because 1,200 employees were fired a couple years ago and replaced with contractors. Accomplishing the simplest of tasks requires outsourced calls to other states/countries. Leaving as soon as a land a similar position elsewhere.