Horrible company - Contractor Nationwide Employee Review

I applied for this company being told that it valued time spent with clients, longevity of calls, and that how many calls we take a day would not be a focus at all. This job is people centered and the worst we would experience is 20 calls a day. My time frame I worked was adjusted against my will, I was changed teams, and then quickly it became clear that yes, this company does not care. Every single member of management pushes for less than a minute in between calls, a feat that would require roughly 100 calls a day. That is an inhuman expectation. When not meeting that expectation, when taking more time to breathe between breaks before the nightmare continues, that is unacceptable to this company. This company does not accept refrences to outside companies, which when I told my friends this they advised me to contact the better business bureau as this seems Inhumane. This is an assembly line where any beneficial change for the members takes not months but YEARS to take place and any problem that is voiced by the team is ignored by upper management and pushed under the rug. The health insurance I have with an INSURANCE company is borderline mediocre. There are no paid days off at all. I believe that if I had a serious medical injury that took days that I would be fired instead of cared for. I have voiced my complaints numerous times only to be met with "Well to be a Nationwider you'll need to do better" I take 80+ calls a day. My roommate worked in a call center for the biggest internet provider in the area and that number is insane to him. It is not enough for this company. Employees will be wrung out of every last single drop of energy they have and all berated for not doing enough. This job has severely negatively impacted my mental health and wellbeing, and with the nightmarish schedule we are forced to work that lasts the entire day that is the expected life. There is no guarantee of movement in this company, there is no guarantee of anything beneficial for the employees unless we take 100+ calls a day with a smile. We do not speak to clients anymore, we speak to agent's assistants. They do not want to be spoken to in a positive fun interaction, likely because they have just as many awful contracts to deal with on the daily that we do. This is a Neverending cycle of unhelpfulness. We are punished for asking for help at this company, too much on hold time when asked the 60+ new issue of the day leads to bad numbers. Numbers are more important than people at this company. I was promised by an old manager that this company would never count numbers heavily and that interactions with clients are what matters. I have gotten numerous, dozens of positive reviews from clients. This does not amount to anything and does not matter, the fact that I do not take 100 calls a day is the only defining factor for doing well at this company. If the assembly line isn't running fast enough you berate it to do better, no matter the quality of interaction it produces. My heart goes out to every single employee at this job, especially the contractors. They will not be treated like human beings until they are run into the ground. I will never recommend this company to anyone, I will actively tell everyone to avoid it like the plague. I have half a mind to still contract the better business bureau for the inhumane "agreement" as the old manager described it as not allowing refrences. Once you're in this machine the company will not even refer you for any work you've done, trapping you more. This company is a failure and treats it's employees like robots. End of story.