CEO + Leadership Team in New York City are some sort of cult - no one ever knows what they are thinking or planning. Every now and then they'll release something but it'll just be words and never actions.
COO is a control freak with zero regard for anyone outside of the USA. If you don't work in NYC, you pretty much better not have an opinion or ask questions - just try to do your best from the patchwork of scant 'strategy' they provide.
From the top down there is absolutely no internalising of everything they preach on providing clarity, being inclusive, asking for feedback etc.