Pros
If they knew what in the heck they were doing, it COULD be a decent job for the pay.
Cons
There is no official training program. The resources (if they remember to give them to you) were outdated. The whole process of training was like solving a Rubik's cube. Utterly ridiculous. When I asked what "POC" stood for, my supervisor had to look it up! (Production Operations Center.) I was lured into this position with the idea that I would be a member of a "team." What this translated to was when my supervisor had "an emergency," I was thrown headlong into work, not yet fully trained on even a third of the accounts, and when I dared to speak up about it, I realized I had gotten myself into a seriously bad situation. I told them them that I was not in any way prepared to do this, and I was told that I would get it and not to worry - "they" were there for me. There was only one other person scheduled during my shift, and she was a saint, but her having to take time to help me put her work further behind. I was THEN told that this one person would be taking two days off and I would need to man the ship. I threw the towel in. I said this job was not for me, and I offered to work another two weeks so they could replace me. The department leader accepted but then had squeeze in a lecture about how unprofessional I was. I rescinded my two-week offer, and I quit on the spot. Three days later, I've found employment with a smaller company for better pay. I love happy endings. I only gave a one-star rating because zero stars isn't an option. Honest advice, not from a place of emotion but from a place of compassion, is that your sanity and dignity are worth more than the pay they offer for this job. Run.