2y
Hi there,
Thank you for taking the time to leave us a review. Your feedback is really appreciated.
It has been a busy couple of months supporting our customers with higher contact volumes than usual. Recently, we’ve had lots of great new team mates join the site who once fully trained up will make a big difference to teams. In the next 1-2 months, we’re looking at how we can rebalance workloads.
We currently have the skills academy with many of the courses recently being opened up to applicants and more to come, and managers are able to reward fantastic performers too. Please reach out to your manager, Ops manager or me about how we can support you with this.
Erin Bullions
Head of Operations
Octopus Energy