Good company bad management - Energy Specialist Octopus Energy Employee Review

3.0
6 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great offices and full access to help customers in need

Cons

Management are not trained enough to be in the role, no HR so processes have gaps, pass the book a lot

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Octopus Energy Response
10mo
Hello there, Thanks for leaving your feedback, we really appreciate you taking the time to do this. I'm glad to hear that you felt empowered to help customers; that's one of the things that we're most passionate about here! I'm sorry to hear that you had a bad experience with your manager. We’re committed to creating an environment where our leaders are well-equipped, and where all our team members have confidence in the processes that support them. I'd be keen to get more details from you on what shaped your experience with us. If you'd be up for doing that you can contact me directly on the email address lynne.higgins@octoenergy.com. Best wishes, Lynne Higgins Head of Operations Octopus Energy

Explore other reviews about Octopus Energy

5.0
7 Dec 2025
Recommend
CEO approval
Business outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
13 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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