Pros
They are transparent. They care about the well being of most employees. Great product and most customers respect the company and the workers.
Cons
Too focused on chasing investor wants and not on customer wants. Creating silos to exclude organizations from company benefits (some orgs do not get “wellness days” that the rest of the computer get) - major employee morale breaker and red flag for upcoming changes. “Customer First” now means “Employee Last” when just a few months ago it was “How can we best set up our employees to put our Customers First” Transparency is “this is what is being done” - no transparency in the deliberation or reasoning. There has been a major change in the culture over the past 8-10 months and most of it coming after the Employee Satisfaction Survey was completed. The solutions put forth recently seem to be cutting customer facing jobs and creating more management level positions.