Beyond Toxic - Customer Success Manager Okta Employee Review

2.0
30 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The pay was decent, the benefits within the office were good, and there were some truly outstanding people to work with - Many wanting to drive coherent and scalable change for good with the product and cross team collaboration.

Cons

Many depts were incredibly toxic and cliquey. Various other Sr/Mid managers only hired former colleagues en masse... most of these groups failed tremendously at their former companies. (and some have since failed and left Okta). Lots of idea stealing and / or being a major roadblocks to prevent others ideas and initiatives from succeeding. This created lots of turn over and further burn out - causing lots more friction and instability for coherent paths forward. Then the layoffs just added to the instability and frustration people not "in the cliques" felt.

Explore other reviews about Okta

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic team and work life balance

Cons

No contract renewal due to budget constraints

1.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart, talented, and supportive colleagues. Interesting products and the opportunity to work on technology that impacts many customers. Good work-life balance in most teams. Collaborative culture with opportunities to learn from experienced peers. Strong brand recognition and valuable experience for your resume

Cons

Cons Recognition is lacking, especially for individual contributors. Strong performance and consistent delivery do not necessarily translate into career advancement, promotions, or meaningful salary increases. Growth opportunities appear limited for ICs, while management roles seem to receive a greater share of advancement and compensation opportunities. After several years, many individual contributors may find themselves reaching a career plateau with few clear paths for progression. If career growth, promotion opportunities, and compensation advancement are important priorities, it may be worth evaluating other opportunities once you’ve gained experience here

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