It's a good job, except for one major thing... - Sales Associate Old Navy Employee Review

3.0
26 Sept 2024
Recommend
CEO approval
Business outlook

Pros

- LGBTQIA+ friendly environment - Will work with your schedule (great for students) - Nice managers - Decent pay (at least in comparison to other nearby retailers) - Great employee discount

Cons

The constant pressure to sell credit cards is beyond ridiculous. This is the main reason for my departure as it made me dread coming into work. If you aren't selling enough, you'll be made to feel like you're doing something "wrong" even if you're asking every customer if they'd like to sign up. It feels bad enough having people do a hard inquiry on their credit report for a card they may not even get approved for (and if they do they'll be faced with absurdly high interest rates), but the pressure to sell as many as possible makes it worse!

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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