3 hour work days so you don't have a 15 minute break. - Customer Service Associate Old Navy Employee Review

1.0
27 May 2011
Recommend
CEO approval
Business outlook

Pros

Great Discount, It's a job, Nice coworkers, fun enviroment.

Cons

pushing ONC sales, favoritism, they short schedule you constantly into 3 hour shifts so you never see a 15 minute break, 3 hour shifts cost more than gas it takes to get there. Management pushes multiple tasks that contradict each other and have you scrambling to complete them and takes you off your scheduled tasks (saw coworker in fitting room receive 4 different jobs that took him out of the fitting room and he was running around trying to get his main task done, while juggling the other 4 jobs) Seen far too many people come and go from the store since starting less than a year, now I have almost the highest non-management seniority. Management overeacts to rumors that higher management might be coming in. Train cashiers to down right beg for ONC's to keep their hours.

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is hard to achieve

Cons

Requirements changing all the time

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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